Privacy Policy for Maident Cleaning Services
Last Updated: January 2026
1. Introduction
Maident Cleaning Services (“Maident Cleaning”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our clients, website visitors, partners, and employees. This Privacy Policy explains in detail how we collect, use, disclose, store, protect, and manage personal data in compliance with applicable data protection laws in Kenya and internationally, including the Kenya Data Protection Act, 2019.
This Privacy Policy applies to all services offered by Maident Cleaning Services, including but not limited to residential cleaning, commercial cleaning, sofa and upholstery cleaning, carpet cleaning, mattress cleaning, post-construction cleaning, pest control and fumigation services, laundry services, and any related services. It also applies to our website, social media pages, online booking platforms, customer communications, and offline interactions.
By accessing our website, engaging our services, contacting us, or providing your personal information to us in any way, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
2. Definitions and Interpretation
For the purposes of this Privacy Policy:
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“Personal Data” means any information relating to an identified or identifiable natural person, including names, phone numbers, email addresses, physical addresses, identification details, and online identifiers.
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“Processing” means any operation performed on personal data, whether automated or manual, including collection, recording, storage, use, disclosure, or deletion.
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“Data Subject” refers to the individual whose personal data is being processed.
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“Controller” refers to Maident Cleaning Services, which determines the purposes and means of processing personal data.
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“Processor” refers to any third party that processes personal data on behalf of Maident Cleaning Services.
3. Scope of This Privacy Policy
This Privacy Policy covers:
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Clients and prospective clients of Maident Cleaning Services
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Website visitors and users of our online platforms
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Individuals who communicate with us via phone, email, WhatsApp, social media, or other channels
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Business partners, suppliers, and contractors
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Job applicants and employees (where applicable)
This policy does not apply to third-party websites or platforms that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit.
4. Information We Collect
4.1 Personal Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including but not limited to:
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Full name
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Phone number(s)
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Email address
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Physical address and location details
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Billing and payment information
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Service preferences and requirements
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Communication content (emails, messages, calls)
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Feedback, reviews, and testimonials
4.2 Information Collected Automatically
When you visit our website or interact with our online platforms, we may automatically collect certain information, such as:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent on the website
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Referring URLs
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Cookies and similar tracking technologies
4.3 Information from Third Parties
We may receive personal information from third parties, including:
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Social media platforms when you interact with our pages
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Referral partners
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Payment service providers
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Marketing and advertising partners
5. Legal Basis for Processing Personal Data
We process personal data on the following legal bases:
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Consent: Where you have given clear consent for us to process your personal data.
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Contractual Necessity: Where processing is necessary to perform a contract or provide requested services.
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Legal Obligation: Where processing is required to comply with legal or regulatory obligations.
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Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
6. How We Use Your Information
We use personal information for various purposes, including:
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Providing and managing cleaning and related services
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Processing bookings, quotations, and payments
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Communicating with clients regarding services, schedules, and updates
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Responding to inquiries and customer support requests
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Improving our services, website, and customer experience
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Marketing and promotional activities (where permitted)
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Compliance with legal and regulatory requirements
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Fraud prevention and security monitoring
7. Cookies and Tracking Technologies
Maident Cleaning Services uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve our online services.
7.1 Types of Cookies We Use
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Essential Cookies: Necessary for website functionality.
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Performance Cookies: Help us understand how visitors use our website.
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Functional Cookies: Remember user preferences.
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Marketing Cookies: Used to deliver relevant advertisements.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
8. Sharing and Disclosure of Personal Information
We do not sell, rent, or trade personal information. However, we may share personal data with:
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Employees and authorized staff
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Service providers and contractors
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Payment processors and financial institutions
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Legal and regulatory authorities when required
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Business partners with your consent
All third parties are required to handle personal data securely and in accordance with applicable laws.
9. Data Storage and Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.
Retention periods may vary depending on the nature of the data and applicable legal obligations.
10. Data Security Measures
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include:
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Secure servers and systems
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Access controls and authentication
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Staff training on data protection
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Regular security reviews
Despite our efforts, no method of data transmission or storage is completely secure.
11. Your Rights as a Data Subject
Under applicable data protection laws, you have the right to:
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Access your personal data
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Request correction or updates
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Request deletion
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Object to processing
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Restrict processing
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Withdraw consent
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Lodge a complaint with the Office of the Data Protection Commissioner (Kenya)
12. Marketing Communications
We may send marketing communications where permitted by law. You may opt out at any time by contacting us or using unsubscribe options.
13. Third-Party Links and Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Children’s Privacy
Our services are not directed at children under 18 years. We do not knowingly collect personal data from children.
15. International Data Transfers
Where personal data is transferred outside Kenya, we ensure appropriate safeguards are in place.
16. Business Transfers
In the event of a merger, sale, or transfer of assets, personal data may be transferred subject to this Privacy Policy.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website.
18. Contact Information
For questions or concerns regarding this Privacy Policy or data protection practices, please contact:
Maident Cleaning Services
Phone: 0798215084
Website: www.maidentcleaning.co.ke
19. Acknowledgement
By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
This Privacy Policy is intended to provide transparency and demonstrate Maident Cleaning Services’ commitment to protecting your personal data.